Terms & Conditions of Service

1. Acceptance of Terms

By browsing or utilizing this website, ordering hardware equipment, or engaging Sun Systems for on-site CCTV installations, biometric integration, laptop repairs, or corporate AMC services, you agree to be bound by these Terms & Conditions. If you do not agree with any provision stated herein, please refrain from utilizing our web services or placing hardware orders.

2. Product Sales & Hardware Supply

All hardware equipment—including 4K CCTV cameras, NVR/DVR units, biometric attendance devices, laptops, assembled desktops, enterprise servers, laser printers, and networking hardware—sold by Sun Systems are 100% genuine and procured directly through manufacturer/distributor channels.

• Quotations are valid for 15 days from issuance unless otherwise specified in writing.
• Hardware prices may vary based on manufacturer revisions, component availability, and applicable GST taxation.
• Goods once sold and installed according to approved site specifications are not subject to return without defect verification.

3. On-Site Installation & Service Execution

On-site installation and field engineering works are governed by the following operational parameters:

• Clients must ensure safe and uninterrupted access to work areas, roofs, server closets, and electrical mains during installation.
• Any major structural drilling, pre-existing electrical cabling faults, or external conduit clearance must be coordinated with client approval.
• Final pricing reflects actual meterage of Cat6 cabling, fiber patch cords, and PVC conduit casing consumed during physical deployment.

4. Warranty & OEM Replacement Policy

All hardware products carry standard manufacturer warranties ranging from 1 to 3 years based on the respective OEM brand (e.g., Hikvision, CP Plus, Dahua, eSSL, Dell, HP, D-Link):

• Sun Systems assists with direct warranty claims, RMA tracking, and manufacturer service coordination, subject to manufacturer terms.
• Warranties cover manufacturing component defects and internal hardware failures under normal operational conditions.
• Physical damage, water spillage, high-voltage lightning surge burnouts, insect infestation, or unauthorized third-party tampering void all warranty coverage.

5. Annual Maintenance Contracts (AMC)

For commercial clients enrolled under a Comprehensive or Non-Comprehensive Annual Maintenance Contract (AMC), engineering services will be delivered in strict accordance with the signed SLA agreement. Response windows (such as our Emergency response SLA (where included in the signed agreement)) apply to registered hardware assets during regular business operating hours.

6. Limitation of Liability

Sun Systems shall not be held liable for indirect, incidental, or consequential business losses, downtime disruptions, or data loss resulting from pre-existing hardware failures, external power surges, or software corruption. Clients are strongly advised to maintain regular data backups, which our engineers can configure via automated NAS or cloud solutions.

7. Contact Information

For any clarifications regarding these Terms & Conditions, please contact our administration and billing desk: